Privacy Policy

1. Who We Are

Food Globalized ("we," "us," or "our") is a global food trade consultancy operating across Australia, Canada, and India. We provide regulatory compliance, market entry, food safety, and commercial growth services to food exporters and importers worldwide. Our registered contact is [email protected].

2. Information We Collect

We collect information you provide directly to us and information automatically collected when you use our website:

• Contact Information: Name, email address, phone number, country of origin
• Business Information: Company name, target markets, product type, export goals
• Communication Data: Messages sent through our contact forms, email correspondence
• Usage Data: Pages visited, time on site, browser type, IP address, referral source
• Newsletter Subscriptions: Email address and subscription preferences

3. How We Use Your Information

We use the information we collect for the following purposes:

• Responding to enquiries and providing requested services
• Sending strategy call confirmations and follow-up communications
• Delivering regulatory updates, market insights, and compliance newsletters (with your consent)
• Improving our website, services, and user experience
• Complying with legal obligations and enforcing our terms
• Conducting internal analytics to understand how our services are used

4. Legal Basis for Processing (GDPR / Privacy Act)

Where applicable, we process your personal data under one or more of the following legal bases:

• Consent: Where you have freely given consent (e.g., newsletter sign-up)
• Contractual Necessity: To fulfil a service or pre-contractual request
• Legitimate Interests: To improve our services and prevent fraud
• Legal Obligation: Where required by law in Australia, Canada, or India

5. How We Share Your Information

We do not sell, trade, or rent your personal information. We may share information with:

• Service Providers: Trusted third parties who help us operate our website and deliver services (e.g., email platforms, analytics tools)
• Professional Advisors: Lawyers and accountants bound by confidentiality obligations
• Legal Authorities: Where required by applicable law or regulatory requirement
• Business Transfers: In connection with a merger, acquisition, or sale of assets

Any third-party processors are contractually bound to process your data only as instructed and to maintain its security.

6. International Data Transfers

As a global consultancy operating across Australia, Canada, and India, your information may be transferred to and processed in these jurisdictions. We ensure appropriate safeguards are in place for any cross-border data transfers, including standard contractual clauses where required.

7. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements. Generally:

• Client records: 7 years (as required by financial and legal regulations)
• Marketing data: Until you withdraw consent or unsubscribe
• Website analytics: 26 months

8. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Access: Request a copy of the data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your data (subject to legal obligations)
• Portability: Receive your data in a structured, machine-readable format
• Objection: Object to processing based on legitimate interests
• Withdrawal of Consent: Withdraw consent at any time where consent is the legal basis

To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. For full details, please read our Cookie Policy. You can manage your cookie preferences at any time through your browser settings.

10. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These include SSL encryption, access controls, and regular security assessments. However, no internet transmission is completely secure and we cannot guarantee absolute security.

11. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on this page with a new effective date. We encourage you to review this policy periodically.